CPE Troubleshooting
This article provides the contact information for a variety of webcast vendors. Please reference your course code for vendor identification.
If you are having trouble accessing an ACPEN (AC) course, please contact them at:
Phone: (877) 602-9877
Email: help@acpen.com
If you are having trouble accessing an AICPA (AI) course, please email Jen Johnson at: jenj@ficpa.org
If you are having trouble accessing a CalCPA (numerical code) course, please call them at: (800) 922-5272
If you are participating in an early morning course, please be sure to select the "Sunrise Sessions" option (ext. 1).
If you are having trouble accessing a CPA Crossings (CX) course, please call them at: (877) 370-2220
If you are having trouble accessing a Surgent (SU) course, please call them at: (800) 778-7436
For further assistance with your course, please contact Member Services:
📧 Email: cpe@ficpa.org
📞 Phone: 800-342-3197 or 850-224-2727 x1
🕒 Hours: Monday – Thursday, 8 a.m. to 5 p.m.; Friday, 8 a.m. to 12 p.m.